New customer site configuration

Here is the guide which guide to you  what are the things need to configure after create the site 

Step 1: Login to Your site with credentials in browser

example site address is https://support.snovasys.io/

Click on sign in button

Step 2: Go to Time tracker

Click on three dots menu at top right side of the screen  and go to Tracker configuration

then the  below screen will be appeared

Enable tracking toggle button

Do you want to enable the idle time tracking of your team, then enable the idle time toggle button

Select the roles to whom we need to enable idle time tracking and specify the minimum idle time in minutes

Step 3: If you want to track Apps and URL's

Select the Apps and URL's and click on it

Select the kind of App/URL tracking for all roles

If you select

• Apps means that the tracker will track Application only
• URL's means that the tracker will track URL's only
• Apps and URL means that the tracker will track Application and URL's
• Apps and URL's(detailed) means that the tracker will track applications and URL's with background apps and URL's

If  you want to add other settings for other roles then click on Add button(+) then another row will added for configure

If you want mention any particular role of employee in specific way like (manager) use this otherwise skip

Click on the cancel button to remove that row

Step 4: Screenshots frequency configuration

Select the Screenshots and click on it

Enable the random screenshots toggle button and configure screenshots at global level and user level of needed

Specify the time of screenshots to be taken(in minutes)

example: In the above it is configure to capture two screenshots in a duration of 1 minute

In the role level setting you can configure the screenshot frequency at role level 

You can update the minutes by clicking on it and then here you can select "2x" then the tracker will divide the 1minute with equal intervals and take the screenshots so that will take 2 screenshots at every 1minute

• Similarly "3x" means tracker will divide the time into three equal parts and take screenshots
• "1x" means tracker will take one screenshot per specific time
• If you want mention particular role of employee in specific way click on the add button(+) and configure like above steps

Click on cancel button to remove that row

Step 5: Enable Key strokes and Mouse clicks tracking

Select the Detailed tracking and click on it

 Select the roles to track key stores and mouse clicks

This detailed time tracking to be calculated the total mouse clicks and key stores

Step 6: Enable the offline tracking

Select the offline tracking and click on it

Select the roles